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Shipping 


Orders placed by 3 PM Eastern are normally shipped the same day. Should an unexpected delay in shipping occur, we will notify you by telephone or e-mail of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund  

Please allow an additional 1 to 5 business days after the shipment date for ground delivery. (weekends and holidays are not considered business days).  



Fraud Alerts 


For your safety, Blast Zone employs a number of fraud detection programs and protocols.  Please note, these protocols occasionally lead to order delays or automatic cancellations.  Please make sure all your billing information provided matches your credit card providers records.    



Money Orders, Cashiers Checks, Wires 


Please note, these payment methods require additional clearance time, and will delay shipment.



Shipping Costs and Times  


Free shipping items Get Free Shipping without hidden fees.  At Blast Zone, all orders qualify for Free Ground shipping within the 48 contiguous US states, which means no worries about extra Costs.    

Once the item ships, please allow an additional 1-5 business days for ground delivery to your door.   Commercial shipments requiring LTL service may take a few extra days for delivery, and commonly require a delivery appointment.  Orders over $1,000 and/or 150 Lbs. typically ship LTL.  

When available, expedited shipping options will be offered to you in your cart. Orders shipped with expedited delivery options are not eligible for Blast Zone's Free Shipping.    



Free Shipping  


Get Free Shipping without hidden fees.   Blast Zone offers Free Shipping everyday on 100% of our products. Some restrictions do apply. Here are the details:   Free shipping orders will be delivered via a standard ground shipping method selected by Blast Zone. Express shipping orders are not eligible for Free Shipping.   Not available on International, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.   Blast Zone reserves the right to end or change this Free Shipping offer at any time  



APO / FPO  


Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.  



LTL Freight Items  


Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 will be required to be present to sign for the delivery and ID will be required for verification purposes.   Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Company's Loading Dock at no additional charge to you.  

Packaging Damage  

Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at service@vortexco.com or call (877) 889-4685 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.   If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage.

Concealed Damage

Immediately after receiving your order, open and inspect your item for any signs of "Concealed Damage."  Concealed damage is product that is damaged, while the packaging looked to be damage-free.  In the event that you encounter any concealed damage contact the carrier within 48 hours to report the damage. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible, digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at orders@vortexco.com or call (877) 889-4685 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.      



Canadian Orders  


Blast Zone is pleased to accept Canadian orders.  If a product cannot be shipped to Canada, you will be notified in the cart. All Canadian orders ship from the US. 

Shipping Rates  

All Canadian orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-877-889-4685, or email us at orders@vortexco.com. Your shopping cart will also display Canadian shipping rates at checkout.  

Customs and Brokerage Fees  

Canadian orders shipping from the US may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Blast Zone does not include any of these fees. Customs fees are normally billed by the company delivering the package.  

Customers are responsible for return shipping costs on packages that are refused or sent back to Blast Zone due to unexpected tariffs and customs fees.      



International Orders 


Unfortunately, we are unable to offer International shipping to countries other than Canada at this time. We hope to offer this service in the future.      



Alaska, Hawaii, and U.S. Territories 


In many cases, Blast Zone can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, orders will receive a shipping cost at checkout.   **Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.  

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