FAQ Topics

My Inflatable seems to be opening up, especially in the corners.

All Inflatables will open up slightly, especially in the corners, and this may be more common with commercial inflatables.  Due the to numerous parts that meet in that area, it is sometimes impossible to join all the components together in the very corner, and most of the assembly is done on the inside of the inflatable.  As the inflatable "loosens up" over time, some areas, particularly corners, will appear to open up and separate. 

The corner where a number of components meet is often not able to be sewn all the way into the corner itself, and relies on the seams inches away for support. You may even see threads, or occasionally, what appear to be "open threads," however there are a series of stitches inside the inflatable that do the heavy lifting.  These openings typically separate to between the size of a dime and a quarter, and are not cause for concern.  Occasionally one side of the inflatable may have a corner appear to open up, while others don't.  This is also not cause for concern.

How is a claim determined on an opening?

Typically if the opening is smaller than a silver dollar, the inflatable will still safely function.  If it is larger than this, you may send it in for inspection/repair.  We will issue a call tag, test the item for pressure using a manometer, and determine if it is defective, or still ahs enough pressure to funtion within the engineering range.  If it is determined to be defective due to manufacturing or materials, we will then repair the item and send it back to you at no charge to you.  However, if it is not determined to be defective, or determined to be due to user issues, we will collect transportation costs both inbound and outbound, to return the item to you.