FAQ Topics

Is there a warranty on your products?

Yes. Blast Zone Commercial Inflatables carry a full 2-year replacement warranty, as well as our exclusive 5-Year Promise. For Warranty Details Click Here. 5-Year Promise details are Here. Home-Use Inflatables carry a 1 year warranty.

My Inflatable seems to be opening up, especially in the corners.

All Inflatables will open up slightly, especially in the corners, and this may be more common with commercial inflatables.  Due the to numerous parts that meet in that area, it is sometimes impossible to join all the components together in the very...

There are loose threads on my Inflatable

Never Fear, There are "Loose Threads" on all Blast Zone Inflatables. In certain areas, where the person assembling the product reaches the end of an assembly seam, they will "Back-Stitch." this means they back track over the stitches they just made...

Water is entering my Inflatable

Blast Zone inflatables take precautions in order to keep as much water out of the inflatable as possible.  However, due to the suction action created during use, some water may enter the inflatable.  This is more common with commercial...

What do I do if my bouncer stops working?

Please Contact us for a solution.

What do I do if my blower stops working?

Please Contact us for a solution. Your blower is fitted with a mechanism to prevent overheating, so in cases where the motor gets too hot, the blower will typically shut down for approximately 2 hours before restarting. Motors fitted with a gfci at...

How long do these last?

There is really no way to answer this question, because the answer depends entirely on the type of use, frequency of use, and care of the products. Home use Inflatables are covered by a 1-year warranty, and "2-Year Promise," while commercial-grade products...

How can I get rid of mildew?

The first step in dealing with Mildew is prevention.  Always store inflatables 100% dry.  Mildew corrodes the materials used in inflatables.  Unfortunately, so do most cleaners used to "remove" mildew.  If mildew does arise, completely...

How Do I remove Mildew?

The best way to deal with mildew is to prevent it from forming by storing inflatables dry. Over time, Mildew can become unsightly and even cause structural damage to the inflatable.   We recommend storing inflatables dry after each use, because...

Hissing/Whistling/Bubbles

Your Blast Zone Inflatable operates by pumping air constantly in, and through the inflatable. The air then escapes through the seams, or back out through the blower during jumping. It is perfectly normal to hear hissing, whistling, "air leaking," and...

What Does "Outdoor Use" mean?

"Outdoor use," not to be confused with "outdoor Use ONLY," is a rating in product certification for products with cords that are rated for outdoor use and/or built-in GFCI. Outdoor cords have durable covers to protect from weather and damage. You can...